This Privacy Policy explains how TenderWriter AI ("we", "us", or "our") collects, uses, and protects information when you use our Service. By using TenderWriter AI, you agree to the practices described in this policy.
We collect information you provide directly to us, including:
We use the information we collect to:
We do not sell your personal data to third parties.
Content you submit for AI generation (tender documents, RFP text, section drafts) is sent to a third-party AI provider to produce responses. This content is processed solely to fulfil your request and is not used to train third-party AI models under our current agreements. You should avoid including sensitive personal data about third parties in content you submit for AI processing.
Your data is stored on servers protected by reasonable technical and organisational security measures. We use encrypted connections (HTTPS) for all data in transit. Passwords are hashed using bcrypt and are never stored in plain text. While we take security seriously, no system is completely immune to risk, and we cannot guarantee absolute security.
We retain your account data and content for as long as your account is active. If you delete your account, your data is removed within 30 days, except where we are required to retain it for legal or compliance purposes. Uploaded files and backups are purged on the same schedule.
We use browser local storage to maintain your login session (authentication token) and remember your onboarding status. We do not use third-party tracking cookies or advertising cookies.
We share data only in the following limited circumstances:
If you use team or project features, other members of your project will have access to the proposals and sections shared within that project. Notifications about activity may be sent to team members. You are responsible for managing who you invite to your projects.
Depending on your location, you may have the right to:
To exercise any of these rights, contact us at support@tenderwriterai.com. We will respond within 30 days.
The Service is not directed at children under 16 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or through a notice in the Service. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.
If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us at support@tenderwriterai.com.